7 Ways to Fix Error Code 42 on Disney Plus
- If you see error code 42 in Disney Plus, it means the video cannot be played due to a connectivity issue.
- You can check if the Disney Plus service is working and recheck your WiFi.
- Here are seven easy ways to resolve error code 42 on Disney Plus.
Disney Plus is a leader
service that launched in 2019 and features content from Disney’s classic archives as well as the Marvel and Star Wars franchises, to name a few. While it usually works exactly as expected, if you subscribe to Disney Plus, you may occasionally encounter the service’s “error code 42”.
The Error Code 42which reads: “We’re sorry, we’re having trouble connecting to the service. Please check that you are still connected to the internet and try again”, is a fairly generic message that says the video you want to watch cannot be displayed. This is usually due to an internet or connectivity error.
You can take a break and go read a book for a few hours, or you can try to fix the problem so you can start binging again. Some issues are beyond your control, but there are a handful of troubleshooting steps that can potentially fix Disney Plus error code 42.
Restart your streaming device
If you see error code 42 when selecting a TV show or movie in Disney Plus, the easiest first step is to reset the device. If you’re using a streaming media player like a Roku, for example, unplug it, wait two minutes, then plug it back in. If the problem occurs on your computer, tablet or phone, turn off the device and restart it as well.
Sign out and go to Disney Plus
Sometimes all it takes is logging out and then back to Disney Plus on your streaming device to do the trick. For most devices, start the Disney Plus app, select your account iconthen choose Sign out. Once you are completely logged out, log back in using your username and password and try again.
See if Disney Plus is down
Unfortunately, the problem may not be something you can fix on your end; it could be an outage with Disney Plus. It’s rare, but it happens. The easiest way to check is to go to Disney Plus Network Status Page on Downdetector, or just type “is Disney Plus down” into a Google search.
Check your Wi-Fi connection
Here’s a pro tip: if you have a second device, try using Disney Plus on it. If you get the same error message on both devices – and Downdetector doesn’t report an outage – your WiFi network is likely the culprit.
Restart your WiFi router and Internet modem. To do this, unplug both for at least two minutes, then turn on the modem, let it boot up completely, then turn on the WiFi router. Once your system is back up and running, make sure you have a strong Wi-Fi signal wherever you’re trying to stream.
Check your Wi-Fi speed
Just because you have a strong Wi-Fi signal doesn’t mean your internet connection is fast enough to meet Disney’s speed requirements. A slow internet connection can be interpreted by Disney Plus as poor connectivity and generate error code 42.
To test your internet speed, go to Google in a web browser and search for “internet speed test”. At the top of the search results, click Run Speed Test. The test will run automatically. If you get a bad result, you may need to contact your internet service provider.
Clear your cache
If you’re trying to watch Disney Plus on a mobile device like a phone or tablet, there could be a problem with the app data.
which interferes with its ability to establish a reliable connection.
If you are using an Android device, clearing the cache is easy. The steps may vary depending on the version of Android you have, but here is the general procedure:
1. Start the Settings application.
2. Faucet apps.
3. Go to the apps list and tap Disney+.
4. Faucet Storage and caching.
5. Faucet Empty the cache.
If you have an iPhone or iPad, there’s no way to clear cache without uninstalling the app, so go ahead and do it – uninstall Disney Plus, then reinstall from the App Store and reconnect Sign in to your Disney Plus account.
Reinstall your Disney Plus app
If nothing else has worked, you can try uninstalling and reinstalling the Disney Plus app. This might fix the problem if you’ve narrowed the issue down to a specific device – it works on other devices on the same WiFi network, for example – and clearing the cache had no effect or you don’t could not clear the cache.
Uninstall the Disney Plus app from the problematic device. The exact method varies, but here’s a guide to uninstalling apps from most common devices, and here’s how to uninstall a streaming channel from Roku. After uninstalling Disney Plus, reinstall it from the device’s app store and log back into your account. Then test and see if that cleared error code 42.