Amazon app not working? 7 ways to solve problems

  • If the Amazon app is not working on your device, there are a few troubleshooting steps you can follow.
  • Start by force quitting and restarting the app; you can also check for app updates.
  • Here are seven ways to make your Amazon app work properly.

You can use the Amazon app to shop and browse, place online orders, check order status, and even get a discount at Amazon-owned stores like Whole Foods. When an app like Amazon does so much, you probably come to rely on it – which is why it’s so frustrating if it doesn’t work properly.

But don’t lose hope. If your Amazon app is showing an error or not working at all, there are several ways to fix the problem and get it working again.

Restart the Amazon app

One of the most common (and easiest to fix) problems is when a software glitch prevents the Amazon app from starting properly or not loading the main page properly. The first thing to try is to completely close the app (sometimes called force closing the app). If you need a reminder, here’s how to close an app on Android and close an app on iOS. After closing the app, restart it and see if that fixed the problem.

Closing the Amazon app in iOS.

If you’re having trouble using the Amazon app, force quit it and then restart it.

Dave Johnson/Insider


Make sure you have an internet connection

It is also possible that if the Amazon app is not working properly, it could be due to a connectivity issue. The Amazon app must be able to connect online, either via WiFi or your cellular service. Make sure you see a strong Wi-Fi or cellular signal in the status at the top of the phone screen. If it’s not clear if you have a reliable service, try using another app that accesses the internet to make sure your connection isn’t the cause of an issue with Amazon.

The wireless icons at the top of the iPhone Home screen.

Make sure you have a reliable wireless connection.

Dave Johnson/Insider


Check for an app update

There may be a problem with the Amazon app that is preventing it from working. It is possible, for example, that it is incompatible with a recent update of the operating system of your telephone. Your apps should be set to update automatically, but if you’re having a problem, it’s worth checking to see if there’s a pending app update that hasn’t been installed yet. Here’s how to update your apps on Android, and here’s how to update apps on iOS.

Restart your phone

If you’re still having issues with the Amazon app, it’s a good idea to completely restart your phone – this will clear up any temporary software glitches plaguing your phone. You can turn off most Android phones by holding down the power button for several seconds, or you can pull down Control Center from the top of the screen and tap the power icon. If you have an iPhone, here’s how to restart it, no matter what model of iPhone you have.

Clear Amazon app cache

A less common issue is with the Amazon app


hidden

. If the cache is corrupted, you may need to clear it for the app to work properly again. The only way to clear an iPhone app’s cache is to uninstall the app and then reinstall it from the App Store. But you can clear the Amazon app cache on Android without deleting the app:

1. Start the Settings app and press apps.

2. If necessary, press See all apps then press Amazon purchases.

3. Faucet Storage and caching.

4. Faucet Clear Storage.

Reinstall the Amazon app

Another potential problem: your Amazon app or some of its associated files may be corrupted. The solution is quite simple: just delete the Amazon app from your phone and then reinstall it from your device’s app store. You will be automatically logged out, so make sure you have your Amazon account login information to log back in.

Removal of the Amazon app from iOS.

Delete the Amazon app from your iPhone, then reinstall it.

Dave Johnson/Insider


Update your phone’s operating system

Does the phone itself have any important updates waiting to be installed? If you have any pending iOS or Android updates, there could be a conflict with the Amazon app. To rule out any potential issues with the operating system, it’s a good idea to make sure your mobile device is completely up to date. Here’s how to update your Android phone to the latest software, and here’s how to update iOS on your iPhone.

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