Internet connection drops when Mobile Hotspot is on

If your internet connection drops when mobile hotspot is on, then this post may be able to help you. There are several reasons why Windows 11/10 PC stops internet connection right after turning on mobile hotspot. This article details the most common situations so that you can relate them to your scenario and resolve the issue in moments.

Internet connection drops when Mobile Hotspot is on

If the internet connection drops when mobile hotspot is enabled on your Windows 11/10 PC, follow these suggestions:

  1. Change band – 2.4 GHz or 5 GHz
  2. Uninstall update KB5014699
  3. Turn Airplane mode on and off
  4. Reinstall the Wi-Fi driver
  5. Disable firewall software
  6. Run the network adapter troubleshooter
  7. Try mobile tethering

Before heading to these solutions, it is recommended to restart your computer for the first time. Many times a simple reboot resolves various issues within seconds.

1]Change band – 2.4 GHz or 5 GHz

Internet connection drops when Mobile Hotspot is on

When you configure a mobile hotspot, it asks you to choose the band. You can choose between two bands – 2.4 GHz and 5 GHz. Then your computer acts according to the selected band. However, if there is a problem with the band selection or your computer’s hardware, you may experience problems while using the Internet connection on your computer. This is why it is recommended to switch the tape and check if that fixes the problem or not.

2]Uninstall update KB5014699

If you are facing this issue on Windows 10 version 21H2, it is suggested to check whether you have installed KB5014699 update or not. According to some users, this update can cause problem on your computer. It is possible to check for the update via Windows settings. If you find this update, follow this guide to uninstall Windows updates.

3]Turn Airplane mode on and off

Internet connection drops when Mobile Hotspot is on

Sometimes the problem lies with your mobile’s cellular network. If so, you can’t fix it by changing bands or uninstalling an update. In such situations, you should turn on Airplane mode and turn it off after a few seconds. All mobiles come with this option, and you can find it in the top navigation menu.

4]Reinstall the Wi-Fi driver

If you are using an external Wi-Fi adapter, it is recommended that you download and install the Wi-Fi driver on your computer. Whether it happens on Windows 11 or Windows 10, you can find the compatible driver on the manufacturer’s website. Apart from that, you can also find the same in the CD that was given to you with the Wi-Fi adapter.

5]Disable firewall software

Firewall software often blocks incoming and outgoing traffic or connection to your computer. If you have set things up incorrectly, it can also prevent you from using the mobile hotspot. Although the built-in firewall does not have such an option or works like that, advanced third-party firewall programs can cause this problem on Windows 11 or Windows 10 PC.

This is why it is recommended to temporarily disable the firewall software to check if it is the culprit or not. If so, you need to configure things correctly or uninstall the software.

6]Run Network Card Troubleshooter

Internet connection drops when Mobile Hotspot is on

If you are having this problem due to the Wi-Fi adapter installed on your computer, you may be able to fix the problem by running the Network adapter Convenience store. For your information, you don’t have to download anything since Windows 11 and Windows 10 come with such troubleshooters by default. To do this, follow these steps:

  • Hurry Win + I to open Windows Settings.
  • Go to System > Troubleshooting > Other Troubleshooters.
  • Find it Network adapter Convenience store.
  • Click it To run button.
  • Follow the instructions on the screen.

Once done, you may need to restart your computer.

7]Try mobile tethering

If none of the solutions worked for you, you can try mobile tethering. In other words, you can use the USB cable to connect your phone to your computer to use an internet connection. Almost all mobiles have such an option, and you can also find it on your phone.

Lily: Fix Mobile Tethering Internet keeps disconnecting on Windows

Why does my Wi-Fi keep disconnecting from my hotspot?

There can be different reasons why Wi-Fi keeps disconnecting from your hotspot or Windows 11/10 PC keeps disconnecting from your mobile hotspot. If your network adapter or Wi-Fi adapter is having issues or your mobile is not keeping hotspot enabled, you may find this problem on your computer. That is why it is suggested to follow these tips and tricks to fix the problem on your computer.

Lily: Mobile Hotspot not showing or detected on laptop

Can I turn on Wi-Fi and hotspot at the same time?

Not all, but some mobiles prevent users from turning on Wi-Fi and hotspot simultaneously. In most cases, you need to turn on Wi-Fi to enable mobile hotspot. This happens because a mobile hotspot requires cellular data to be turned on.

Lily: Mobile hotspot does not work on Windows 11/10.

Internet connection drops when Mobile Hotspot is on

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