Intesa Sanpaolo S p A: Mobile, the leader in banking applications in EMEA




  • Intesa Sanpaolo today announced that Forrester Research, one of the world’s leading research and advisory firms, has found Intesa
    Sanpaolo Mobile app as “Overall Digital Leader” in the EMEA region, offering the best functions and a complete experience
  • Customers benefit from an innovative and inclusive digital platform, fully integrated with the physical network
  • Stefano Barrese, head of the Banca dei Territori division of Intesa Sanpaolo, said: “The digital transformation that we have carried out in recent years has enabled us to achieve the objective that we had set ourselves in our previous business plan: to become digital leaders in EMEA. We are now ready to bring together experiences and results at the service of Isybank, the new digital bank that is emerging thanks to the new Business Plan

Milan, July 4e 2022 – The American Research Society Forest said the Intesa

Sanpaolo Mobile App the “Overall Digital Experience Leader”, first place among all EMEA banking apps evaluated, with a perfect score in mobile functionality and user experience.

The published report, The Forrester Digital Experience Review™: EMEA Mobile Banking Apps, Q2 2022recognizes not only its digital leadership, but also declares that Intesa Sanpaolo is the best practice in four of the thirteen categories:

  • money managementfor the analytics support offered to customers in the app to understand how and where to spend and how they can optimize their money management
  • money movementfor tools to send money and make payments, also using advanced instruments for their bills and day-to-day expenses;
  • navigationfor ease of navigation, clarity of information architecture and elements displayed on the page, which allow simple and inclusive navigation
  • privacy indices and contentfor the clarity and transparency with which the application manages content related to privacy and permissions requested from customers

What follows features of the Intesa Sanpaolo mobile application were highlighted in particular:

  • the rigorous and solid design process which made the application more user-friendly and accessible
  • the wealth of practical content without giving up an efficient and reliable user experience
  • the exhaustiveness of the tools for analyzing expenseswith a precise classification, provide The end of the monthbalance and personalized suggestions tailored to customers
  • the innovations applied to facilitate the search for documents and informationsuch as the possibility of using voice and being guided in ordering transactions on accounts and cards directly via the search engine
  • the new tools to make the application more accessiblewith the ability to make the font bigger, enable graphic design options better suited for people with visual impairments, and ways to improve readability

Stefano Barrese, head of the Banca dei Territori division of Intesa Sanpaolohas explained : “The major digital transformation that we have accomplished in recent years, accompanied by a solid design method that firmly puts the needs of our customers at the center, has enabled us to successfully achieve the objective that we set ourselves in the previous business plan and in which we have invested: become Digital Leaders in EMEA with a valuable and advanced asset just like the mobile banking application used today by 8,000,000 customers. Today

  • Mr. Barrese continues – “Intesa Sanpaolo Mobile confirms itself as a point of reference for the over 12,000,000 multi-channelclientswith a billion and a half connections every year and 136,000,000 transactionsand it has supported the purchases of products and services concluded on our digital channels, which today represent almost 40% of the total sales made by the Banca dei Territori.”

Mr. Barrese concludes: “This path of excellence brought us to now have the maturity that we

We must take up the following challenge: to create a pure-mobiledigital banking for our customers and others, by capitalizing on the customer experience that we have consolidated and by innovating our basic banking systems. Isybank will therefore be 100% digital for non-agency customers and will offer differentiating features to meet the new customer demands that have emerged in recent years”.

Press information:

Intesa San Paolo

Media Relations

Banca dei Territori Media and local media

[email protected]

Intesa San Paolo

Intesa Sanpaolo is Italy’s largest banking group – a landmark for families, businesses and the real economy – with a significant international presence. Intesa Sanpaolo’s distinctive business model makes it a European leader in wealth management, protection and advice and ensures its strong focus on digital and fintech. An efficient and resilient bank, it is the parent company of asset management and insurance product factories. By 2025, its strong commitment to ESG is expected to include €115 billion in impact finance, targeting community and green transition, and €500 million in contributions to support those in need , placing Intesa Sanpaolo at the top of the world ranking in terms of social impact. Intesa Sanpaolo has made net zero commitments, by 2030 for its emissions and by 2050 for its lending and investment, asset management and insurance portfolios. A fervent defender of Italian culture, he has developed a network of museums, the Gallerie d’Italia, which houses the bank’s artistic heritage and artistic projects of recognized value.






Intesa Sanpaolo SpA published this content on July 04, 2022 and is solely responsible for the information contained therein. Distributed by Public, unedited and unmodified, on July 04, 2022 08:12:03 UTC.

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2022 sales 20,688 million
21,519 million
21,519 million
Net income 2022 4,065 million
Net debt 2022

PER 2022 ratio 8.33x
2022 return 8.83%
Capitalization 34,291 million
35,668 million
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capi. / Sales 2023 1.60x
# of employees 96,681
Floating 99.8%


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