Rogers CEO apologizes after outage in Canada; mobile services restored
The CEO of Rogers Communications Inc. has apologized for an outage that disrupted mobile and internet services across Canada.
We know how much our customers rely on our networks and I sincerely apologize for that,” Tony Staffieri said in a statement on Saturday. We are particularly troubled by the fact that some customers have been unable to reach emergency services and we are treating the issue as an urgent priority.
Staffieri said services have been restored and are almost fully operational.
We now believe we have narrowed the cause to a network system failure following a maintenance update to our core network, which caused some of our routers to malfunction early Friday morning, Staffieri said. We disconnected specific equipment and rerouted traffic, which allowed our network and services to come back online over time, while managing traffic volumes returning to normal levels.
The widespread disruption, which began early Friday morning and extended into the evening, crippled communications across all sectors, including health care, law enforcement and the financial sector. Many 911 services were unable to receive incoming calls, several hospitals reported impacts to their services, and debit transactions were halted when Interac went offline.
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