UCM Digital Health partners with Empress EMS to provide mobile integrated health for a higher level of home patient care

Innovative partnership with Empress EMS provides convenient and enhanced services medical care to help patients avoid unnecessary trips to the emergency room

TROY, NY, April 27, 2022 /PRNewswire/ UCM Digital Health (UCM), a leading provider of digital health and telehealth, including 24/7 emergency medicine triage, treatment and navigation service, is proud to announce a partnership innovation with Empress Emergency Medical Services (Empress). This collaboration will provide mobile integrated health through a combination of virtual and hands-on medical care in the patient’s home, workplace or wherever they are when care is needed.

Empress and UCM work together to keep patients away from unnecessary emergency rooms, urgent care and hospital visits. This partnership allows Empress to serve as an extension of UCM Digital Health when it is determined that hands-on care is needed for a patient. If the MCU concludes that in-person treatment is necessary during a virtual visit, a paramedic provided by Empress EMS will be deployed to the patient’s location.

“This is an exciting opportunity to bring the skills and expertise of our partner Empress to deliver a superior level of patient care,” said Steven Anderson, Director of EMS & 911 Business Development, UCM Digital Health. “The Empress Paramedics team can now partner with our UCM team to serve as the in-person eyes, ears and hands of our patients.”

Paramedics may be dispatched to the patient’s location for several reasons, including checking vital signs, performing a physical exam, assessing social determinants of health, and even performing critical diagnostic tests, including checking blood sugar and performing an electrocardiogram. Additionally, high-risk patients may receive high ratings if a diagnosis is unclear and additional support is needed. Intensified actions may include intravenous treatments, oral or nebulized medications, splints, or dressing a severe wound.

This mobile integrated health program reinforces UCM Digital Health’s partnership approach and enables the best innovative healthcare solutions to integrate with the UCM platform and ultimately benefit the patient. This model reduces costs, increases access and improves quality by helping patients get the care they need on their own terms.

“Working in partnership with UCM’s team of exceptional physicians will provide an innovative approach to delivering improved care in our communities,” said Jim O’Connor, Vice President of Corporate Development, Empress EMS. “As the need for expanded access to healthcare continues to evolve, our combined team will be perfectly positioned to deliver these valuable services in person and on time.”

“This partnership benefits the patient by providing them with a high level of care, where and when they need it,” said Marla Moskal, Vice President of Marketing, UCM Digital Health. “We have received many fantastic comments from patients regarding the tremendous value our patients get from this offer. Patients are amazed when we offer to send someone to their home. In fact, one patient said she thought the care she received was better than a visit to her local hospital.Just as importantly, she also felt safer after avoiding further exposure to the disease.

The service has been deployed in New Yorkand UCM plans to continue to expand the program nationwide in the coming year.

About UCM Digital Health
UCM Digital Health (UCM) offers a first end-to-end digital health solution that combines a digital front door platform with a 24-hour emergency medicine treatment, triage and navigation telehealth service and 7 days a week – designed to reduce costs, improve outcomes and provide a better patient experience. UCM Digital Health brings together clinical expertise, advanced technology and compassionate care to deliver powerful benefits to insurers, brokers, employers, patients and providers. UCM Digital Health partners with insurers, employers, patients, providers and technology solution companies – spanning all corners of the healthcare ecosystem to deliver a comprehensive, trusted, technology-enabled healthcare solution and data-driven. UCM Digital Health’s unique combination of a digital gateway platform and emergency medicine triage and navigation expertise enables all care to begin digitally in one place. Situated in Troy, New YorkUCM Digital Health was founded in 2015 by emergency physicians Keith AlgozzinPA-C and Michel Bibighaus, MD, in an effort to combine healthcare and technology that continues to drive the company’s operations. Accreditation by URAC for telehealth services. www.ucmdigitalhealth.com

About Empress Emergency Medical Services
Empress EMS, a division of PatientCare EMS Solutions, is the region’s leading provider of prehospital care and emergency medical services. Throughout the development of our company, dramatic advances have brought cutting-edge technology and innovation to the field of prehospital care. Empress EMS has been a leader in strategic innovation in mobile healthcare with the goal of delivering unparalleled quality, service and value to our patients and healthcare partners. To provide our patients and their families with access to all available medical options to improve clinical care, patient experience and outcomes, by filling gaps in the continuum of care with 24/7 medical resources 7. Providing the right care, in the right place at the right time, delivered by highly trained EMS professionals, has been our top priority.

Serving communities since 1985, Empress EMS is headquartered in Yonkers, NY with locations throughout the Hudson Valley and New York.

SOURCE UCM Digital Health

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