VyStar mobile app still offline, website still sporadic

JACKSONVILLE, Florida. – VyStar Credit Union reports progress with its new online banking platform – but members are still reporting issues.

VyStar admits that some things on the website still don’t work and the app is still offline.

While News4JAX was checking the VyStar Online & Mobile Banking page, we noticed that it still said, “Access your VyStar accounts anytime, anywhere with our Online & Mobile Banking. It’s simple, convenient and secure, whether you’re on a computer, tablet or mobile phone. A few moments later, a page appeared stating: “Something went wrong” — “Please try again in a moment or log in to Online Banking.”

Some members told News4JAX that the website was even difficult to access. Mary Glover, who counts with VyStar, said recent online banking issues made her nervous.

“It’s very, very nerve-wracking,” Glover said. “And I don’t want to change. I have automatic payments coming out, you know, and I’ve been here 30 years.

A d

Related: “Making progress”: internal transfers are now available for VyStar members | Stay or go? VyStar Members Have Mixed Feelings As Online Banking Troubles Continue Through Week 3

Glover said she was still having issues with the website. She said while queuing, alongside thousands of other users, to access the website – it was shut down – in the middle of her session on Monday night.

“My whole account said, ‘unavailable, ‘unavailable.'”

VyStar member Ashley Alvarado told News4JAX she was also having trouble with online banking.

“It said it was working, but when you log in it says you’re online like 10,200 and something, so it’s like — you’re still waiting,” Alvarado said. “You can’t even fully access it.”

A d

Related: Q&A: VyStar spokesperson says credit union is making ‘great progress’

VyStar reports that the new online banking platform has been available since May 23. Tuesday morning, the credit union reports that the following functions are not work on site:

  • Paying a credit card by internal transfer

  • Planning future or recurring internal transfers

  • View Statements

  • View transaction history with merchant name and location

News4JAX reporter Anne Maxwell asked VyStar members Glover and Alvarado if they had a message for VyStar.

“I can’t say it on air – but get it together,” Glover said.

“They say it’s better – we don’t see it,” Alvarado said. “So it’s hard to say we know where our money is when we don’t see results.”

We have repeatedly requested an interview with the CEO of VyStar or another member of senior management since last week – they have not made anyone available. When we asked “why”, their PR representative told us that VyStar’s management team’s top priority was to provide the additional functionality to their website and relaunch their app.

A d

Many of you may have expressed concerns regarding VyStar’s banking issues, including paying bills. On Wednesday on The Morning Show, the president of the Northeast Florida Better Business Bureau explains your rights and the proactive steps you can take to protect your credit score. It’s tomorrow morning at 7:40.

Copyright 2022 by WJXT News4JAX – All Rights Reserved.

Comments are closed.